At P&G our Chairman coined the phrase "Consumer is Boss". It's become a core component of how P&G goes to market. It seems to me that "Citizen is Boss" in Mariemont. Not necessarily Voter, although that's an effective approach too.
We need to hear, respect, appreciate, consult, design around the Citizen. And I don't think we're quite there. I hear a subtle disdain when Council reacts to a Citizen comment at Meetings. This is unacceptable. This citizen decided to hit the pause button on his/her life and come to a not fun, not fast, not convenient meeting. We need to appreciate them, hear them. Too often I see us looking down our nose at them, unless they're delivering a "Thank you".
We work for the Citizen. The Citizen is Boss!
Cortney
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