Tuesday, November 24, 2009

Reply to concerns about big web changes

After sending my recap of our website meeting, I got a note from a village person w concerns about degree of change, specificaly around pace, controlling public posting, and who controls/approves. Text of my reply note follows.

I think this is an interesting example of the power of inertia in an historic, tradition rich place like mariemont. Change is hard, and frankly it should be. We're a successful place! But if I really believe in something, I need to really put energy into affecting that inertia.

Cortney
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Thanks for the thoughts and perspective. A couple things to keep in mind. These may have been lost in translation....

We'll build in parallel, not touching anything on the site or Village Computers until we're ready and tested. Then we'll convert at the right time.

If the mayor would like to be involved, that would be great. The more input the better.

We'll phase this in over months. Right now, I think the group is thinking style changes for a Jan release. Better organization, fresh look, very little new stuff

The only public posting of information we're planning in the near term is participation in polls (ie do you like the new website yes or no?)

We won't make any changes that are more difficult to support without providing proper training. Your comfort and ability are critical to making it a success. And personally, I think we can do much of these enhancements without making it more difficult.

Cortney Scheeser
Senior Analyst, Global Home Care & PGP
Phone: 513-983-0463
Mobile: 479-221-1752
Email, IM: scheeser.cm@pg.com

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